Customer Service Team Leader

• Customer Service - Team Lead 
• $90,000 + Superannuation
• Silverwater - Onsite Parking 
• Global Company - Plenty of Ongoing Support & Training 

You are a motivated and lead-by-example type of leader who enjoys improving processes, refining SOPs, and working with people to navigate challenges with confidence. You enjoy collaborating with people, tackling hands-on tasks, and don’t shy away from a bit of grit, this is your chance to shine.   

Working for a leading manufacturer and distributor of industrial cleaning equipment going through an exciting growth phase and a new MD, they're serious about bringing in their next game changer into the business.

This hands-on role will involve:

Service Operations & Sales Support: Manage service and sales requests, ensure timely and accurate order processing, and warranty and part requests while maintaining strong relationships with customers, stakeholders, and techs, allocating jobs managing the national customer service team.

Communication: Working with and coordinating technicians, building relationships with the warehouse, and sales teams, and collaborating with internal and national teams. Strong relationship and collaboration with management and internal teams providing support and ongoing training.

Leadership & Strategy: We're after someone resilient, patient, and adaptable, driving continuous improvement, and process enhancements, who enjoys creating SOPs and streamlining workflows.

Reporting: Meeting with and participating in management meetings providing insight and reporting across improvement projects and staff performance and KPI's.

Systems:

• SAP - Highly regarded, experience with another ERP System is great too.
• MS Office - Intermediate Excel 

What's in it for me... I'm glad you asked! 

• Global Business - Plenty of support and ongoing training 
• Walking into big change with a new MD 
• Exciting opportunity to add value to a growing team
• Welcoming culture - monthly BBQ's

If this sounds like you or anyone you know hit apply, or send your resume to ammi@norwestrecruitment.com.au or call me on 0488 810 211 for more information