Sydney’s Most Influential People

Erica Westbury • August 28, 2024

A woman is giving a speech at a podium in front of a sign that says xib

I feel pretty privileged to be spending a few hours with Fay Calderone one of Western Sydney’s most influential employment lawyers. Over the past 10 years Fay has become someone with a growing profile in the area and is a name on many people’s lips.


Fay Calderone is a partner in the Employment & Workplace Relations team at Hall & Wilcox and has been acting for employers for 20 years. She presents at major industry conferences, publishes articles and provides media commentary with a progressive approach to workplace issues including the elimination of workplace discrimination, bullying and sexual harassment. Fay’s influence extends to boardrooms and C-suites of multinationals and large Australian employers through her delivery of workshops on these issues.


Fay received a high commendation in the NSW Women Lawyers Achievement Awards as Private Practice Lawyer of the Year 2019 and was recognised for Labour & Employment Law – Sydney in The Best Lawyers in Australia and AsiaPacific Legal 500 (2019 and 2020 editions). She has also been a finalist for the Lawyers Weekly Partner of the Year in Workplace Relations for 2017 and 2019. Last year Fay was a finalist with a High Commendation for Women Lawyer of the Year. It was a huge category (go women lawyers!) a highly compeititve space. Fay has only recently entered her 40’s and is a partner at Hall Wilcox and has worked hard to achieve the success she has.

As we sit talking it strikes me that Fay is actually becoming typical of a growing profile of what the Big 4 Accounting firms and other publicly listed companies have identified as the future leaders in the workforce. Rather than their historic hunting grounds for graduates and staff coming from Ivy league North Shore schools and universities, their entire recruitment strategy is looking at 2nd generation immigrants from Western Suburbs graduates from our local univerisites – the “grafters” as one Global HR Director told me. They’re looking for the kids studying whilst helping out their parents by working in their parents shops. Fay’s parents had a local bakery.


A man in a suit and two women are sitting on a couch.

Fay grew up in Sydney’s West attending St Clair Public then High School where she graduated as dux. She was the second year through Western Sydney University Law which she combined with a Bachelor of Commerce in Human Resources and Industrial Relations which was a unique offering. At the time UWS was not recognised internationally and she took some chances and a financial hit working as a law Clerk rather than take a cushy job working part time in the HR department of another university she had already secured. 

In her work today, Fay is definitely a “grafter” and leaves no stone unturned when it comes to servicing her clients and being available for them. Reputation is everything to her and I have heard too many stories from company heads that will sing her praises to think it’s not authentically driven.

Over lunch we talked about her passion for Sydney’s West and the growth she sees coming. I ask Fay about the workplace – Are we competitive with the city? Why wouldn’t a company set up out here? What needs to happen in the workplace? As an Employment Lawyer what has she learnt about the future workforce here?


“The trend now is to bring your true self to work. It’s well researched that authenticity is what the millennials are looking for. It’s not work life balance they are seeking, it’s about work life integration – seamlessly going from home life to work life.”



“I see that’s more possible in the western Sydney. Workplaces in the west seem to be more culturally sensitive, to be more flexible and to have longer tenure and loyalty. What that means is that bringing your authentic self to work is far more achievable. Western Sydney will offer this to the new generation. It’s not going to be a “nice to have” it’ll become a “must have.” A funny example of that is that companies in Western Sydney have always done ‘dress for the day’ yet it’s now becoming a  ‘thing’ in the city.”

“Wellbeing and mental health are now regularly discussed in company board rooms. Imagine not having to travel two hours a day, freeing up employees time to exercise, spend time with children, cook a healthy meals instead of picking up takeaway again. This is not just important for working mothers.  I’ve recently been reading Madonna King’s work about the father/daughter dynamic and how important that interaction is within the family. All of these things impact the wellbeing of the family unit.”


That of course is if we’re talking about local people working locally. Can residents outside of the area be attracted to come here to work? 

“Of course! The new aerotropolis, the Science Park, the incubators in Macquarie Park and Penrith, the medical precincts will all give people opportunities they won’t get elsewhere. These opportunities combined with housing affordability challenges in the inner city is making Western Sydney increasingly more attractive proposition. Parramatta council is positioning themselves as the next CBD. They already have the Big 4, Government departments the new stadium, sporting teams. They’ve also become good at engaging with their communities as have sporting teams like Western Sydney Wanderers and Parramatta Eels.”


“Connectivity is helping companies move out West. We are connected to devices and work for so much longer – we don’t need that two hour commute on top of it or the big city rent bill.”

So what needs to be done to help with this?


“I think there’s a concern about infrastructure but we’re working on it.”

There’s still a brain drain of young people moving to and working in the city though isn’t there?


“There’s a perception issue. There needs to be attraction and engagement of the next generation with the arts, café culture, entertainment and the social scene. That still remains a challenge. We need to engage the new workforce and they need to know they can have a life where they live and work. Councils and government need to step up in the arts, culture and entertainment for everyone.”

“Theres’ groundbreakingly low interest rates which will help housing affordability and will eventually push out boundaries. Sydney house prices aren’t entry level to grads. In Parramatta you can get an affordable 2 bedroom unit. There’ll be a trend for young people to move to where they can afford and more comfortably integrate their work and home life.  This will increase the pool of talent. Businesses as they move to Western Sydney are banking on that.”


Seek are quoting job ad numbers are highest since the Covid-19 pandemic and we’re definitely feeling it at Norwest Recruitment. Not all companies are thriving of course and my heart goes out to those but many are and recruitment plans for our clients in Western Sydney are pedal to the metal. So that means that skilled job seekers have choice. Not only are they a little gun shy at leaving the company that kept them through the tough times of Covid but they now have plenty of options. Their counterparts who were let go when Covid hit will also be wanting to make it into your shortlist. It’s going to take some due diligence to work out which one you want in your business. We all know the cost of a bad recruitment hire. 

 

One hiring mistake I’ve seen a few times in the last month may be because some hiring managers aren’t aware of the changed market conditions and are feeling over confident. Maybe they think there’s 900 skilled professionals applying for every job. Four times this month I’ve heard of offers to candidates being less than the salary they were represented at. What??? One thing I’ve learned in life – don’t mess with people’s salaries. It’s very personal and it’s often attached to their status and ego. We all live to our salary capacity. There usually isn’t any wriggle room to drop. Don’t mess with it.


This is what happens next. You will not get another bite at that cherry. Don’t think for a minute you’ll be able to come up to meet their salary expectation once they’ve rejected your low-ball offer. It’s over. Very rarely have I seen job seekers accept the reduced salary offer. It’s a risky move. If they’re talking to another company you’ve lost them. Sometimes I’ve seen them decline and then accept the second higher offer. Sometimes. But here’s how that scenario plays out.


It’s can be even worse than the jobseeker declining. They accept it. They accept it with a bad taste in their mouth and then keep their eye on the market and feelers out with recruitment agencies. As soon as a Recruiter represents another role to them they’re gone – two months into starting in the new job. It’s disruptive, costly and time consuming. Back to square one for you.


So, recruitment 101 tip. Unless the job seeker doesn’t meet the job criteria and hasn’t got the right experience do not think this is a good time to save money. Don’t risk the best person in your shortlist going to your competitor.


Here’s to attracting and retaining the very best people in 2021.


Written by Erica Westbury, Managing Director of Norwest Recruitment.

By Diane Taylor April 14, 2025
Tackling the Talent Crunch: Current Challenges in Finance & Accounting Recruitment in Australia (And How to Overcome Them)
By Diane Taylor April 10, 2025
Australia's construction, supply chain, and manufacturing sectors face several challenges impacting recruitment and workforce management. Key issues include:​
By Diane Taylor April 9, 2025
Australian Human Resources (HR) professionals are facing multiple challenges such as changing workforce demographics, AI and the ethical concerns and changes in compliance. Here are some of the challenges currently faced by HR teams:
By Diane Taylor April 9, 2025
CEOs today are facing several significant challenges when managing staff, here are some of the current concerns and potential strategies to overcome them:
A group of people are sitting in chairs waiting for a job interview.
By Erica Westbury August 29, 2024
It’s definitely a funny old market. On one hand I’ve got a friend with a sizeable retail business telling me his last ad for casual workers attracted over 900 responses and then I’ve seen people come to us after having chronically unfilled job vacancies in their business costing them an absolute fortune in lost customers and reputation. Granted the casual workers aren’t the skilled labour market we work in but I’m not sure anyone could have guessed this shifting job market 6 months ago. Seek are quoting job ad numbers are highest since the Covid-19 pandemic and we’re definitely feeling it at Norwest Recruitment. Not all companies are thriving of course and my heart goes out to those but many are and recruitment plans for our clients in Western Sydney are pedal to the metal. So that means that skilled job seekers have choice. Not only are they a little gun shy at leaving the company that kept them through the tough times of Covid but they now have plenty of options. Their counterparts who were let go when Covid hit will also be wanting to make it into your shortlist. It’s going to take some due diligence to work out which one you want in your business. We all know the cost of a bad recruitment hire. One hiring mistake I’ve seen a few times in the last month may be because some hiring managers aren’t aware of the changed market conditions and are feeling over confident. Maybe they think there’s 900 skilled professionals applying for every job. Four times this month I’ve heard of offers to candidates being less than the salary they were represented at. What??? One thing I’ve learned in life – don’t mess with people’s salaries. It’s very personal and it’s often attached to their status and ego. We all live to our salary capacity. There usually isn’t any wriggle room to drop. Don’t mess with it. This is what happens next. You will not get another bite at that cherry. Don’t think for a minute you’ll be able to come up to meet their salary expectation once they’ve rejected your low-ball offer. It’s over. Very rarely have I seen job seekers accept the reduced salary offer. It’s a risky move. If they’re talking to another company you’ve lost them. Sometimes I’ve seen them decline and then accept the second higher offer. Sometimes. But here’s how that scenario plays out. It’s can be even worse than the jobseeker declining. They accept it. They accept it with a bad taste in their mouth and then keep their eye on the market and feelers out with recruitment agencies. As soon as a Recruiter represents another role to them they’re gone – two months into starting in the new job. It’s disruptive, costly and time consuming. Back to square one for you. So, recruitment 101 tip. Unless the job seeker doesn’t meet the job criteria and hasn’t got the right experience do not think this is a good time to save money. Don’t risk the best person in your shortlist going to your competitor. Here’s to attracting and retaining the very best people in 2021.  Written by Erica Westbury, Managing Director of Norwest Recruitment.
A woman wearing a black jacket and a purple shirt smiles for the camera
August 29, 2024
We are so proud of our Managing Director Erica Westbury who was acknowledged this month by Ross Clennett a leading industry commentator and influencer as one of 24 Outstanding Women In Our Industry You Should Know About. Click here to read more
A poster that says everyone 's talking about a cio 's journey through covid-19
By Ross Chandler August 29, 2024
I recently met up with Nayyar Ghaznavi, CIO for Rexel Australia, and asked him about his experience during the Covid19 crisis as it unfolded. The Rexel Group is Headquartered in Paris with around 28,000 staff globally, including around 1000 staff in Australia. I’m sure in your position every day is different, but could you please take your mind back to February 2020. Can you tell me as the CIO at Rexel, what was top of mind for you? [Nayyar Ghaznavi] Actually, in January there was already some apprehension about the impact of Covid19 based on what we were seeing particularly in Europe and North America. I was in Canada at the time for a conference and there was a lot of discussion within the team in Toronto about the impact Covid19 may have on all countries and what we could as IT Leaders to get ahead of the potential curve to support our business. Around February, we as an executive team started to plan how we would respond to the rising tide of the pandemic. We knew there were going to be effects to our staff, our supply chain and the business as a whole. We knew we had to have plans in place in case it spread the way it did in the US and Europe and be as prepared as possible to meet the challenge this would pose. From early March, the Executive Team was meeting daily, which really helped as the Government guidance was changing so fast and we kept adapting to those changes. Top of mind was “How do we ensure the health of our staff, our customers and our business?” What projects were you working on and did you have goals you were looking to achieve in your team for 2020? [Nayyar Ghaznavi] Our major deliverable was a new eCommerce platform which we believe is the best in the industry with its rich content and features and functions. We have seen a great boost in online sales as a result of the new platform which continues to grow month by month. We also had a few projects related to optimising our business, especially around back-office services that have reduced our cost to serve [customers]. At what point do you think you realised Covid-19 was going to impact Rexel and did you realise it was going to hit as badly as it did? Why? [Nayyar Ghaznavi]. The Executive team have been focused on the health of our staff, customers and the health of our business, which was driving our key decisions under COVID-19. The plans we put in place buffered to some degree the impact of COVID-19 on the business, relative to the impact on the general economy. I was having monthly meetings with our global CIO and kept him updated with messages in between those formal sessions on how we are ‘mobilising’ our staff to WFH. How did it impact Rexel? What did it mean to your staff and products and services? [Nayyar Ghaznavi] I’m really proud that as a business we haven’t had to make anyone redundant as a result of Covid19. There were impacts, the staff (including the Executive Team) were asked to reduce their working days per week for the long term health of the business. Our MD made sure there was very clear, regular and transparent communication throughout to all staff. Front line staff, generally speaking, were still onsite as all our branches nationally still need to service the customer who walks through the door. We did see an increase in online sales as a result of COVID-19, but would expect all companies saw this as a result of the changes in the way customers interacted with their suppliers. We had Click & Collect from our branches, appropriate social distancing and sanitisation, all of that came into play.
A sign that says everyone 's talking about new collar jobs
By Erica Westbury August 29, 2024
Everyone’s talking about “New Collar” jobs and so they should. With the Australian unemployment rate the worst it’s been since 1994 it’s good to see there are hot pockets of positions that are understaffed and skilled people are still highly sought after. The differentiator between traditional “white collar” and “new collar” jobs is they generally don’t need a degree but are highly specialised and need specific skills. But it’s not just technical skill; the most sought after people are the ones that have developed the technical as well as the soft skills and they’ve often developed them through non traditional educational pathways. The term new collar was originated by IBM’s CEO Ginni Rometty. Typically new collar roles are found in the technology space but can also be in mortgage and the health industry too. Listed below are some of the roles currently in high demand. Anything in AI Applications Developer Systems Administrator Data Centre Technician Software Engineer Project Manager Technical Support Representative Security Analyst Computer Support Specialist Web Developer .NET Developer Field Service Engineer Physical Therapy Assistant Medical Assistant Cable Installation Technician Cyber Security or Privacy Specialists In manufacturing – anyone in Robotics Service Delivery Analyst Pharmacy Technicians Ultra Sound Technicians These careers should have an ongoing need because companies of all kinds are increasingly reliant on online tools and data. The skills and keywords that appear most frequently include JavaScript, HTML, “troubleshooting” and “customer service” in ads for these roles. This is important to note because skills, not education level are what define these careers. We’ve had so much bad press around youth unemployment during Covid and for years our young people have been encouraged into university pathways. It’s nice to see skillset, work ethic and work experience rather than formal education defining these high growth careers. At the end of the day, that’s what makes someone hirable: being able to produce high-quality product.  Written by Erica Westbury Managing Director at Norwest Recruitment & Southwest Recruitment.
A woman in a graduation cap and gown is holding a diploma in her hand.
By Nicole Sisinni August 29, 2024
What Western Sydney’s largest employer is doing to help our region’s economy… As Western Sydney University is the largest employer in our region responsible for 5,000 jobs, it was positive news to hear they haven’t had to let anyone go through Covid-19. They are in overdrive working on schemes and solutions to ensure they can continue to retain all their staff. I was fortunate enough to have some time with the Director of Employability and Graduate Success at Western Sydney University, Christopher Youness who shared some of the brilliant initiatives facilitating introductions between graduates and Employers – most of which are Western Sydney based businesses. Some initiatives include the Western Sydney University CareerHub job board and the Job Match tool that connects Australia’s leading employers to students and graduates. 70% of 5,000 jobs advertised are in the Western Sydney region. Another industry focused engagement strategy is the Western Paddl Games event series, that provides learning and networking platforms for students and grads with industry leaders and future employers in our region. We all know how important it is to attract the best talent for companies to flourish. Keeping our best grads employed in companies in Western Sydney will have a direct impact on the success of those businesses and our region. Christopher Youness says, ‘Western Sydney University is showcasing the region for what it is – the 3rd largest economy in Australia, a powerhouse in development and growth. It’s important for us to keep our emerging talent in Western Sydney, as well as attracting employees from other parts of NSW to our region’. “A key driver for creating jobs is to up-skill and educate the region for the future by providing incentives for people to choose education and training pathways that ensure they are readily employable in key growth industries.” said Danny Rezek , Partner, Deloitte Private. WSU is a key stakeholder in shaping Western Sydney’s future and not just as our region’s largest employer. Recent announcements for University fees to be overhauled to encourage degrees into job growth areas will in turn increase graduates employability. Education Minister Dan Tehan says, ‘the changes will incentivise study for the jobs of the future.’ ‘We are facing the biggest employment challenge since the Great Depression,’ Mr Tehan said. “And the biggest impact will be felt by young Australians. They are relying on us to give them the opportunity to succeed in the jobs of the future.’ Through COVID-19, Chris says, ‘we are helping students realise and adjust to the current climate and supporting students from hospitality retail and food into areas like disability care, nursing assistant and counselling fields.’ As part of WSU Covid recovery efforts, ‘we are helping students move into industries that are thriving but also addressing the support needed for industries in turmoil.’ Chris says. Through this health crisis their support was ready to go with the University fast tracking degrees for medical students to be deployed as medical interns. In addition, supporting Western Sydney hospitals with nursing students being deployed through their Nursing School of delivery. WSU is also offering a range of short courses , to assist people who may be out of work as a result of COVID-19 in acquiring new skills or retraining for new careers. Certainly a path we are referring job seekers to explore. As a Western Sydney advocate and WSU alumni myself, it was a privilege to have the opportunity to connect with Chris and showcase just how significant an impact the institution is having on Western Sydney’s future job creation. 2020 has surely raised questions around our thriving regions economy, but it’s clear we can rely on WSU to have some answers. Written by Nicole Sisinni Relationship Manager at Norwest Recruitment & Southwest Recruitment.
A man is sitting at a desk using a laptop computer.
August 29, 2024
In speaking with my HR network, it’s apparent that this health crisis has forced the hand of many employers to roll out WFH arrangements which for some has been for so long resisted. It’s no surprise that forward thinking employers of choice have adopted these flexible work practices for some time now. Why has it taken a pandemic for us to benchmark them? This new normal will certainly require a shift in culture for the more traditional employers. Jan Jackson HR Professional says, ‘my challenge was to encourage business owners to manage differently – not to focus on when people were in the office or at their desks, rather to focus on what they were expected to deliver. Hopefully we will see more of that mind-shift in others. People had to make it work now and it seems to have delivered results. So, with better planning the outcome would be even better.’ Let’s look at how forced lockdown has helped shine a light on some of the benefits of a remote workforce. Less travel and expenses – more disposable income for employees and less overheads for employers Increased safety, removing the risks from travelling with a positive impact on the environment Less spread of Flu through the office in-turn less sick leave Increased productivity away from office distractions Widening the talent pool by opening job opportunities to regional candidates Technology being used to its full potential with automation driving business efficiency Increased engagement and connectivity globally Here’s what some of my HR network had to say; Juliane Scuteri – Coordinator Payroll & Talent Management at City of Canterbury Bankstown said, ‘WFH gives the ability to engage with talent remotely as you can work from anywhere in Australia and still be part of the team. I think it has opened the eyes in Local Government of moving to more automation and allowing employees to work remotely with better work-life balance, enabling staff members to live a healthier lifestyle with more flexibility to work around family.’ Sarah Taylor Employee Experience Specialist at Penrith City Council said, ‘I think flexibility will be front of mind for job seekers and employers. I think resilience and adaptability will be important skills that we will look for and continue to develop in our people, as well as independent decision making.’ Amanda Rice Talent Sourcing Manager APAC at James Hardie Building Products, ‘Businesses will be looking at skill gaps in their teams and upskilling their employees and investing in systems and software to drive automation and to drive self sufficiency on the other side of COVID-19. HR is driving engagement like they never have before looking at new ways with the use of tools such as Microsoft Teams, Zoom and Webex to assist with team cohesion and the feeling of togetherness across the business globally.’ ‘I believe the landscape of a traditional office will have changed forever. For many businesses, the excuse that you need to be in the office to get the job done has been completely eroded in the current environment. This will open up the location bases for where roles are sourced (country or even world wide rather than restricted to a certain city) and how teams interact into the future.’ Said Susannah Mclean HR Professional, Snowy Hydro Limited. HR professionals are certainly at the front line creating this new landscape and they all seem to be chanting the benefits. The practice of recruitment will change dramatically when we are looking at a remote workforce. This means our candidate pool widening across regions, less travel time opens up flexibility of working hours, removing travel costs from salary negotiations. With so many employers now on the WFH bandwagon, I wonder how companies that don’t follow the trend will compete for top talent? In particular if WFH becomes the expectation in the marketplace. I’m keen to see how this new workforce will look by 2021. We have entered new territory and what we thought were temporary adjustments now appear to be how we do business from now on. The term business as usual seems to be one of the casualties of Covid-19 and I’m jumping on team new normal. If this is being defined as a safer, happier, healthier, more efficient and productive workforce, perhaps this is what they call the silver lining. #wfh #newnorm #lovewhereyouwork #workfromanywhere
More Posts